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My Policies

Refund & Return Policy

All sales through the Millyillus shop are final. There are no refunds, exchanges or returns available after checkout. All orders are packaged with the safety of the products inside in mind and should not become damaged during transit, however, accidents can occur, and so if you recieve your order and something is torn, marked, missing or damaged in any way that diminishes your enjoyment of your item, please do not hesitate to get in touch with me through the contact section of this site, my email; millyillus@gmail.com, or my instagram, @millyillus. I can't offer a cover of the shipping costs in order to return the item, but replacements of the same item can be discussed on a case by case basis, and I'll endeavour to rectify the situation for you to the best of my ability.

Customs Information

I am currently operating out of the Republic of Ireland, so non EU customers should note that they may incur import fees or customs when they recieve their purchase. Typically, customs charges are 20% of the value of a total order. 

It is the responsibility of the customer to pay these charges if applicable. Items listed on this site do not include VAT. 

Copyright

All artwork featured is mine, and is protected under copright law. Items are not for resale.  The artwork cannot be copied and/or traced, nor should copies of my work be distributed, for profit or not, without my express permission in writing. The artwork cannot be altered or changed in any form, and my signature, watermark, and/or logo cannot be altered or removed by any individual under any circumstance.

I do not sell these items through another platform. If you come across sales of my work that are not directly linked through my website or my social media, please be aware that the seller is doing so without my permission and what they are doing is illegal. I ask that you would let me know of any circumstances such as this so that I can ensure the situation is rectified. It is absoulutley no problem to reach out to me with a message if you're unsure or uncertain whether a seller is approved to distribute my work; for both your own protection and issues surrounding licenseing, it's often safer to check! I want to ensure that anyone who recieves an item or a piece of artwork from me is recieving a product that is of quality fit for sale, and that has been approved by me.

Thank you for your continued support and co-operation.

Data Protection

Any personal information provided is used solely for the purpose of getting your item to you safely, and will not be distributed in any other capicity. I will not release or sell any personal information to any third party, and I will always endeavour to store you data safely and securely. 

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